Preguntas Frecuentes

• SHIPPING 📦

-How long will it take to get my order?

Delivery within Spain will take 5-7 working days from date of dispatch

-Can I track my order?

 All of our orders are trackable using the tracking number provided in the order confirmation email and using the tracking service of our logistic partner

 -Do you offer worldwide shipping?

Not for now but we´re working hard to provide you worldwild shipping

• PRODUCT 🧢

-Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Take a look at our Refund & Exchange Policy page and follow the step-by-step guide.

-Which size should I order?

 All our caps are ONE SIZE and all of them have an Adjustable Strap to fit the different head sizes. In case your cap doesn't fit as you like you can return it. For more information check our Refund & Exchange Policy 

• ORDERS 📝

-Can I return a Marmarella Bay Gift Crad?

 Marmarella Bay Gift Card is not included in our return policy, so we don't accept its return

-Can I cancel an order?

Requesting a cancellation is not possible once the order is completed. By completing your purchase, you agree to our terms of use. Also, once you have placed your order and been charged, we cannot modify the components. We are sorry for the inconvenience, but you will have to wait until you receive it and return it. Return shipping costs are covered by the customer.

If you only want to change the address, you must wait until you receive the tracking number, and then you can contact the shipping agency and change it.

-Why didn't I receive my order confirmation email?

When you place an order we always sends a confirmation email. Make sure to check your spam/promotions inbox